Frequently Asked Questions

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Q: Are Service Animals permitted on Bux-Mont Transportation vehicles?

A: Yes. Animals in service are always permitted on vehicles.

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Q: Are there any income requirements to qualify for transportation through the Persons with Disabilities (PwD) program?

A: No. Eligibility for the PwD program is not dependent on income. If an individual Providing an individual is between the ages of 18 and 64, and has a qualifying disability, they are able to receive services under that program.

**If you live within 3/4 mile of a SEPTA route, please refer to septa.org for more information.**

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Q: Can I change my trip once I am on the vehicle?

A: No. Once you are in transit to your destination, you may not change your trip. You must schedule any trip destinations when making the reservation. The only change that can be made to that trip is to cancel it.

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Q: Can someone accompany me on my trip?

A: Yes, but they may need to pay the full fare for the trip.

If you are approved to have an escort or personal assistant travel with you to provide assistance for you, then they will pay $5.00 each way. Their origin and destination MUST be the same as yours.

We do not provide escorts or personal assistants.

If you want someone to come along with you just as a companion, they must pay the full fare for the trip.

Certified guide and service dogs may travel with you on the vehicle.

This is a curb-to-curb service.

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Q: How do I register for the Program?

A: If you feel that you may qualify and would like to participate in this program, you must complete an eligibility and registration form. This form is available by calling Bux-Mont Transportation at 215-659-0555 or clicking HERE.

You also need to provide written verification that you are a person with a disability.

If you do not have any written verification, you can submit the certification of disability form, which is attached to the eligibility/registration form. A professional who is familiar with your situation must complete this form.

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Q: How do I schedule a trip?

A: Once you are notified that you are eligible, reservations can be made up to 14 days in advance, however you need to call between 7:30AM – 3:30PM at least one day before the day you wish to travel. If you want to travel on a Monday, you need to make a reservation the PRIOR Friday before 3:30 p.m.  When you call for a reservation, please be prepared to tell us when you wish to be picked up and your exact pick up and drop off location. If you have any special travel needs or will have an escort or service animal traveling with you, please inform the reservationist. For subscriptions/standing orders (repeat trips to the same location at the same time), you may make up to 2 weeks of reservations at the same time.

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Q: How much does it cost to take a trip?

A: If eligible, you will receive an 85% discount on the shared ride service fare. You are responsible to pay 15% of the fare (minimum $4.00), when boarding the vehicle. You are REQUIRED TO HAVE EXACT CHANGE for your fare. Do not forget to ask what the fare will be when you make your reservation, so you can have the exact change available.

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Q: What if I have a complaint about service?

A: If you are unhappy with your shared ride experience, please share that so we may rectify any issues you had. We investigate and follow up on consumer complaints as part of continuous quality improvement. Complaints are accepted by PHONE, EMAIL, or through this WEBSITE. For a complaint to help improve service, it must be relevant, timely, and complete. We will do our best to respond to your concerns within 2 business days.

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Q: What if I need to cancel my scheduled trip?

A: You must contact us at least 2 hours prior to your scheduled pick up time to cancel a trip. You may cancel as many times as you like without penalty. However, if you fail to cancel a trip or cancel within two hours of your scheduled pick up, you are considered a no- show. The first time this happens, you are not penalized. The second time, you are required to pay the full fare (100%) of the trip before any other trip reservations are made. 

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Q: What is a subscription trip?

A:  A subscription trip is created when a consumer requests a trip reservation on a specific schedule. As an example, if a consumer needs transportation to work at 8:00 am, Monday through Friday, and a return trip at 5:00 pm, a subscription will be created and the consumer will not need to call each day to arrange for these trips each day or week. However, the consumer is responsible to call and cancel any trips that are not needed, no less than 2 hours prior to the negotiated pick-up time.

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Q: What is the Persons with Disabilities Program?

A: This program provides shared ride transportation services to qualified persons with a disability as defined by the American with Disability Act (ADA). Transportation is provided at a discounted rate. This service is available only if transportation is not available through another program.

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Q: When can I travel?

A: Service hours vary depending on where you live. Some trip times and destinations may only be available on a limited basis. You may need to be flexible with your travel time. Shared ride service is not an exclusive, one-person service. The availability of trips depends on the number of vehicles in an area and other trips that are scheduled.